TELL THE DOCTOR LTD – PRIVACY POLICY

As the operators of the App (as defined in the Terms), Tell The Doctor Ltd ("we", “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information from you:

RETENTION OF YOUR PERSONAL DATA

We take appropriate measures to ensure that any personal data is kept secure and for the duration of your use of our App. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted to our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If your personal details change you may update them by accessing the relevant page of the App. If you have any questions about how we use data collected which relates to you, please contact us by sending a request by email to the contact details below.

We retain your personal data as long as it is necessary and relevant for our operations. In addition, we may retain personal data from closed accounts to comply with national laws, prevent fraud, assist with any investigation, enforce our Terms and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal data, we dispose of it in a secure manner according to our data retention and deletion policies.

USES MADE OF YOUR INFORMATION

We use information held about you in the following ways:

save that in respect of any part of Your Information that consists of details relating to your Condition, your health and/or wellbeing, we will only use such information for the purpose of storing that information and to make it available to the applicable Healthcare Adviser.

Notwithstanding the foregoing, we reserve the right to anonymise your data relating to your Condition and included in the App and use such anonymised data for research and publication purposes, including to any third parties.

In addition to the above uses we may use your information to notify you about services which may be of interest to you. For such uses we will only contact you by electronic means (e-mail or SMS) if you have consented to such communication when we collect your data OR if the contact relates to services similar to those which were previously provided to you. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

If you do not want us to pass your details on to third parties for marketing purposes, do not tick the relevant box on the form on which we collect your data.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

Notwithstanding any terms to the contrary, we may disclose your personal data to third parties:

IP ADDRESSES AND COOKIES

Our App uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the App, which helps us to provide you with a good experience when you use our App and also allows us to improve the App.

Read more about the individual cookies we use and how to recognise them in our cookie policy hereunder.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking/ticking certain tick boxes we use to collect your data. You can also exercise the right at any time by contacting us using our contact details set out below.

The App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our Privacy Policy in the future will be notified and made available to you using the App. Your continued use of the services and the App shall be deemed your acceptance of the varied Privacy Policy.

CONTACT

All questions, comments and requests regarding this Privacy Policy should be addressed to appcontact@tellthedoctor.co.uk.

INFORMATION ABOUT OUR USE OF COOKIES

Our App uses cookies to distinguish you from other users of our App. This helps us to provide you with a good experience when you use our App and also allows us to improve the App.

A cookie is a small file of letters and numbers that we store on your mobile device if you agree. Cookies contain information that is transferred to your mobile device.

The cookies we use may include:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Cookie Name Purpose
User identifier User_Identifier This cookie is essential for our App to recognise you when you return to our App

Please note that our advertisers may also use cookies, over which we have no control.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our App.

For more information, please contact information@tellthedoctor.co.uk